Service and Support Technician (m/f/d) for our U.S. location


  • Standort: Franklin
  • Art der Beschäftigung: Vollzeit



Wir suchen

​We are looking for 3 Service & Support Technicans (m/f/d) in full time for our location in ​Franklin, US.

Heidelberg Engineering, Inc. develops, manufactures, sells and services, high end laser diagnostic imaging systems for eye healthcare. This position involves conducting in-house electronics, mechanical and optical repairs that include relevant testing procedures of HEI equipment in accordance with manufacturer’s requirements.

Ihre Aufgaben

• Perform troubleshooting, repairs, calibrations, alignments and testing of Heidelberg Engineering manufactured diagnostic medical equipment and computers.
• Develop product technical expertise and be able to provide assistance to the Telephone Technical Support Team to help them respond to technical hardware/software questions, customer inquiries, application support personnel, field service representatives, sales, personnel and product specialists.
• Determine most cost effective repair/resolution to minimize customer downtime.
• Accurately document repair steps and summaries using company CRM program
• Review service documentation.
• Provide technical recommendations that may improve product quality and performance.
• Once trained and certified, work independently to resolve equipment hardware failures.
• Maintain an up-to-date knowledge of company products and services.
• Assist in training new staff members.
• Perform other duties as required.

Ihre Qualifikationen

  • Bachelor’s degree in technologies or equivalent in-depth specialized technical training/experience.
  • Minimum of three to five years related experience in a medical device repair facility preferred.
  • Proven knowledge and experience with electronics, mechanics, optics, personal computers and basic operating systems.
  • Experience working with Digital Volt Meters, oscilloscopes, laser power meters, hand tools, optical alignment tools and specialized test equipment.
  • High degree of technical proficiency, excellent problem solving skills, and analytical abilities

Ihr Profil

  • Must be able to plan, multi-task and prioritize in a constantly busy work environment.
  • Good analytical skills, computer literacy with word processing, spreadsheet, presentation programs, Internet and email.
  • Excellent communications skills and ability to interact effectively with highly specialized technical personnel and customers.
  • Present a professional image in all business matters.

Wir bieten

  • Well-founded and varied training in an international, dynamic company 
  • Open corporate culture and very good working atmosphere 
  • Modern, well-equipped workplaces 
  • A highly motivated team in an international environment 
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